Refund Policy

1. Overview

MIRA is a subscription software service billed in advance in Indian Rupees (₹) through our payment processor, Razorpay. Because access is granted immediately and provided continuously, fees are generally non-refundable except as set out below or as required by law.

2. Subscription refunds

• Monthly plans. Monthly subscription fees are charged at the start of each billing period and are non-refundable for that period, including for partial use. When you cancel, you keep access until the end of the current paid period and are not charged again.
• Annual or longer plans (if offered). Where a longer prepaid term is purchased, it is non-refundable once started, except where a specific refund term was agreed in writing or where required by law.
• Duplicate or erroneous charges. If you were charged more than once for the same period, or charged in error, we will refund the incorrect amount in full.
• Service failure. If a confirmed, prolonged Service failure attributable to us prevents you from using a paid feature, contact us — we may, at our discretion, issue a pro-rata credit or refund for the affected period.
• Add-ons & usage charges. One-time fees and consumed usage-based charges are non-refundable once incurred.

Refunds, where granted, do not change the no-results nature of the Service described in our Terms of Service — we do not refund based on business outcomes such as leads or revenue.

3. Cancellation timing & billing

You can cancel at any time. Cancellation stops future renewals; it does not, by itself, trigger a refund for the current period. To avoid the next charge, cancel before your renewal date — cancelling after a renewal has been billed does not refund that renewal, except as stated in section 2. Full details are in our Cancellation Policy.

4. Billing disputes

If you believe a charge is incorrect:

1. Email billing@hiremira.in within 15 days of the charge with your workspace name, the invoice or payment reference, the date and amount, and a description of the issue.
2. We will acknowledge your dispute and investigate, typically within 5–7 business days, and may ask for additional details.
3. If the dispute is upheld, we will refund or credit the appropriate amount. If it is not upheld, we will explain why.

Please raise disputes with us first so we can resolve them quickly. Initiating a chargeback without contacting us may lead to suspension under our Terms while the matter is reviewed.

5. How refunds are processed

Approved refunds are issued to the original payment method via Razorpay. Once processed, refunds typically take 5–10 business days to appear, depending on your bank or card issuer. We refund in Indian Rupees; we are not responsible for currency-conversion or bank fees applied by your provider.

6. Contact

Questions about a refund or charge? Email billing@hiremira.in or visit our Contact page.